Frequently Asked Questions

What is Hatch My House?

Hatch My House (HMH) is an interactive registry for the home. A registry where anyone can design a house and start saving money towards a down payment, home improvements or even furniture. Hatch My House can be used for weddings, birthdays, fundraisers, baby showers, graduations and many other events and celebrations. Sign up to learn more.

Who can create a registry?

Anyone over the age of 18 who has a PayPal Premier account.

Can I customize or change the prices of house items?

At this time, users cannot change the prices of items. All items are a set price, falling within a range of $15 to $250. However, at every price level ($15, $30, $50, $75, $100, $150) there are items that can be purchased over and over, so users can always find an item in their price range.

What does Hatch My House do with my gifts?

Hatch My House never receives your monetary gift funds. Your gifts are collected by PayPal and moved directly to your PayPal Premier account. Once PayPal receives your monetary gifts, they will remain in your PayPal Premier account until you request to have them deposited into the bank account of your choice.

When do I receive my gifts?

'Recipients' can receive their gifts in about 3 days after the gift has been made by requesting a transfer to their bank account from their PayPal Premier account.

What do I have to do to receive my gifts?

In order to receive your monetary gifts, you must verify your bank account with PayPal and then request payment.

Is Hatch My House secure?

Our Privacy Policy explains how Hatch My House treats your personal information, including your credit card information. Please note that while Hatch My House does not store your credit card information on its servers, it does use ‘Third-Party Service Providers’ who store this data in an encrypted form.

Is there a sign-up fee?

There is NO sign-up fee for ‘Recipients’ to use the ‘Services’ provided by Hatch My House.  

Is there a transaction fee on my gifts?

There are credit card processing costs, money transfer costs and administrative costs to use the 'Services' provided by Hatch My House. To cover these costs, Hatch My House charges a low transaction fee of 5.9% (which includes the 2.9% + $0.30 PayPal fee) on each gift, paid by either the 'Donor' or the 'Recipient'. If a 'Recipient' receives a $100 gift, they will actually only receive $94.10, unless their 'Donor' opts to pay this fee for the 'Recipient'. In that case, the 'Recipient' will receive the total gift amount, plus or minus a few cents. Historically on Hatch My House, 'Donor's' have opted to pay this fee for the 'Recipient' 75% of the time, making the fee to the 'Recipient' very low. 

What is PayPal?

PayPal is "the faster, safer way to pay and get paid online. The service allows members to send money without sharing financial information, with the flexibility to pay using their (PayPal) account balances, bank accounts, credit cards or personal financing. With more than 75 million active accounts in 190 markets and 19 currencies around the world, PayPal enables global ecommerce. PayPal is an eBay company."

What kind of PayPal account do I need?

In order to utilize the Donate Button feature of PayPal for personal fundraising, you must be a Premier member of PayPal, agreeing to PayPal's Website Payments Standard Legal Agreements. There are many benefits to being a Premier member of PayPal, most importantly it allows your family members and friends to give money to you without having a PayPal account. It does not cost you anything to sign-up or upgrade to a PayPal Premier account.

What is the difference between a PayPal Premier account and PayPal Personal account?

There are some important differences between a PayPal Premier account and a PayPal Personal account. Primarily, PayPal Premier accounts allow your family members and friends to give money to you without having a PayPal account. To review the differences, please see account type details on PayPal's website. It is free to sign up or upgrade to a PayPal Premier account.

How does PayPal work?

By creating a PayPal account, you agree to accept payments on your behalf. Therefore, your family members and friends can donate directly to you without knowing any of your personal information. You accept monetary donations online through your Hatch My House page, and the monetary gifts are deposited into your PayPal account. PayPal holds onto the funds until you are ready to deposit them into your bank account or use them towards online shopping. If you choose to deposit the money, you will have to link your bank account to your PayPal account. Once you request a deposit, you'll see the money in your bank account in approximately three days. Because PayPal is allowing you to accept payments on your behalf, there is a slight transaction fee of 2.9% + $0.30, which along with our fee of 3% equals the total site fee of 5.9%. 

Who can I contact if I have questions about PayPal?

Hatch My House has a direct contact with PayPal. If you have questions regarding your account, please contact Dan Anderson at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or 1-866-445-3167 ext 33758. If there is a more serious inquiry, you can call Business Support at 1-888-215-5506.

How do I change my PayPal email in my account?

If you have made an error entering in your PayPal address or would like to change your current PayPal email to another account, please request a change by emailing info(at)hatchmyhouse.com.  

Where can I read PayPal's policies?

Please read PayPal's User AgreementPrivacy Policy and Acceptable Use Policy.

If you have a question that is not listed here, please contact us.
 

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